Last Updated: August 15, 2026
At TOHOOD, our products are made and fulfilled on demand. This means your order may be produced after you place it rather than being shipped from a traditional warehouse.
We use third-party fulfillment services, including Printify and its Print Providers, to produce and ship eligible TOHOOD products.
1. Where We Ship
TOHOOD may offer shipping to selected destinations internationally.
Shipping availability depends on:
- Product
- Print Provider
- Destination
- Shipping method
- Local delivery restrictions
Available shipping destinations and applicable shipping charges are displayed during checkout.
Some products may not be available for delivery to certain countries or regions.
2. Order Processing and Production
After you place an order, your order is submitted for fulfillment.
Because TOHOOD products may be made to order, production begins after the order is received and processed.
Production time can vary depending on:
- Product type
- Print Provider
- Order volume
- Production capacity
- Public holidays
- Technical or operational circumstances
As a general guide, production may take approximately 2–7 business days.
Production times are estimates and are not guaranteed.
3. Shipping Time
After production is completed, your order is handed to the applicable shipping carrier.
Transit time depends on the destination, Print Provider, shipping method, carrier, and other circumstances.
For standard U.S. orders, delivery may typically take approximately 2–5 business days after fulfillment, depending on the product and shipping provider.
International deliveries may take substantially longer and can vary by destination.
Estimated delivery dates shown at checkout or communicated after purchase are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
4. Estimated Total Delivery Time
For many standard U.S. orders, the combined production and shipping process may take approximately:
4–12 business days
This is an estimate and actual delivery times may vary.
For international orders, delivery may take longer due to international transit and customs processing.
Customers should rely on the delivery estimate displayed for their particular order where available.
5. Shipping Charges
Shipping charges depend on factors such as:
- Product
- Quantity
- Destination
- Print Provider
- Shipping method
Where TOHOOD advertises Free Shipping, TOHOOD covers or incorporates the applicable shipping cost into the product pricing.
If shipping charges apply, they will be displayed during checkout before the order is completed.
6. Free Shipping
TOHOOD may offer free shipping on selected products, destinations, campaigns, or orders.
Free-shipping eligibility may vary by promotion or destination.
If an offer contains specific free-shipping conditions, those conditions will be displayed with the applicable offer.
7. Order Cut-Off and Business Days
Orders may be submitted for production according to the fulfillment schedule of the applicable Print Provider.
Business days generally exclude weekends and public holidays unless otherwise specified by the fulfillment or shipping provider.
The order cut-off time used for delivery estimates may vary depending on the fulfillment location and service.
8. Order Tracking
When tracking information is available, TOHOOD or the applicable shipping provider may provide a tracking number by email.
Tracking information may take some time to become active after the package is handed to the carrier.
Customers should allow reasonable time for carrier systems to update.
9. Delivery Delays
TOHOOD is not responsible for delivery delays caused by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Natural disasters
- Public holidays
- Customs processing
- Incorrect shipping information
- Transportation disruptions
- High seasonal demand
- Strikes
- Government restrictions
- International shipping disruptions
- Events affecting the Print Provider or carrier
If an order is delayed, we will make reasonable efforts to assist the customer in obtaining updated tracking or delivery information.
10. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check your:
- Name
- Street address
- Apartment/unit number
- City
- State/province
- Postal/ZIP code
- Country
TOHOOD may not be responsible for additional costs or failed delivery caused by an incorrect or incomplete address supplied by the customer.
If you notice an address error after placing an order, contact TOHOOD as soon as possible.
Because orders may enter production quickly, we cannot guarantee that address changes will be possible.
11. Failed Delivery
If a package cannot be delivered because of an incorrect address, failed delivery attempt, refusal, or other customer-related issue, additional shipping or replacement charges may apply where permitted by law.
Contact TOHOOD before taking further action so that we can determine the available options.
12. Lost Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
- Your mailbox
- Property entrance
- Delivery area
- Building reception
- Household members
- Neighbors
- Carrier delivery instructions
You may also contact the carrier using the tracking information.
If you still cannot locate the package, contact TOHOOD so we can investigate.
13. Damaged Packages
If your package arrives visibly damaged, take photographs of:
- The external packaging
- Shipping label
- Damage
- Product
- Product packaging
Contact TOHOOD as soon as reasonably possible with your order information and photographs.
This information may be required to investigate a shipping or fulfillment claim.
14. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Where applicable, these charges may be the responsibility of the customer unless TOHOOD expressly states otherwise.
TOHOOD does not control customs authorities or the amount of charges imposed by a destination country.
Customers are responsible for complying with applicable import requirements.
15. Shipping Restrictions
Certain products may have shipping restrictions depending on the destination.
An order may be unavailable for a particular country or region if:
- The Print Provider does not ship there.
- The product cannot legally be shipped there.
- Carrier restrictions apply.
- Import restrictions apply.
- Fulfillment is unavailable.
16. Multiple Products in One Order
If an order contains multiple products, the products may be fulfilled by different Print Providers or facilities.
As a result, items from the same order may arrive in separate packages and at different times.
You may therefore receive multiple tracking numbers for a single order.
17. Order Changes After Purchase
Because our products may enter production shortly after purchase, we cannot guarantee that changes to an order will be possible after it has been submitted.
Contact TOHOOD immediately if you need to change:
- Size
- Color
- Product
- Quantity
- Shipping address
We will make reasonable efforts to help, but changes may not be possible once production has started.
18. Returns and Refunds
Shipping and delivery issues are handled in conjunction with our Returns & Refunds Policy.
For defective, damaged, or incorrectly fulfilled products, please contact TOHOOD with your order information and supporting photographs where applicable.
Certain made-to-order products may not be eligible for returns solely because a customer changes their mind or selects the wrong size, subject to mandatory consumer rights.
19. Contact Us
For questions regarding shipping, delivery, tracking, or an existing order:
TOHOOD
Email: tohood8@gmail.com
Website: https://tohood.com/
Please include your order number when contacting us about an existing order.
Important: Delivery estimates are based on current fulfillment and shipping information and may change. Customers should rely on the delivery estimate provided for their specific order where available.