Frequently Asked Questions

TOHOOD — Frequently Asked Questions

Everything you need to know about our products, orders, shipping, sizing, payments, and returns.

1. What is TOHOOD?

TOHOOD is a clothing and lifestyle brand focused on distinctive graphic designs inspired by mythology, gothic aesthetics, ancient cultures, streetwear, and alternative visual art.

Our collections are designed for people who want clothing that stands apart from conventional fashion.

2. Where are TOHOOD products made?

Many TOHOOD products are produced on demand through our fulfillment partners.

TOHOOD uses Printify and independent Print Providers to manufacture and fulfill eligible products.

The specific production location can vary depending on the product and Print Provider.

3. Are TOHOOD products made to order?

Yes. Many TOHOOD products are made to order.

This means your product may be produced after you place your order rather than being taken from pre-existing inventory.

This approach helps us offer a wide range of designs while reducing unnecessary inventory.

4. How long does my order take?

Production generally takes approximately 2–7 business days, depending on the product and Print Provider.

After production, shipping time depends on your destination and selected shipping method.

For many standard U.S. orders, the total estimated time may be approximately 4–12 business days.

International orders may take longer.

These are estimates and actual delivery times can vary.

5. Do you offer free shipping?

TOHOOD may offer free shipping on selected products, destinations, campaigns, or orders.

If free shipping applies to your order, it will be displayed during checkout or as part of the applicable offer.

6. Where do you ship?

TOHOOD may ship to selected destinations internationally.

Availability depends on the product, Print Provider, destination, and shipping method.

The countries and regions available for a particular product are displayed during checkout where applicable.

7. How can I track my order?

When tracking information is available, you will receive a tracking number or tracking link by email.

You can also use our Track Your Order page where available.

Please remember that tracking information may take some time to update after the carrier receives the package.

8. Why haven’t I received tracking information yet?

Your order may still be in production.

Tracking information is generally generated after the order has progressed through fulfillment and shipping.

If your order is still within its estimated production period, please allow additional time.

9. Can I change my order after placing it?

Contact TOHOOD immediately if you need to change:

Size
Color
Product
Quantity
Shipping address

We will try to make the change if the order has not entered production.

Once production begins, changes may no longer be possible.

10. Can I cancel my order?

You may request cancellation as soon as possible after placing an order.

If the order has not entered production, we will make reasonable efforts to cancel it.

Once production has begun, cancellation may no longer be possible because the product may already be manufactured specifically for your order.

See our Cancellation Policy for details.

11. Can I return a product if I choose the wrong size?

Because many TOHOOD products are made to order, we generally cannot accept returns solely because the customer selected the wrong size.

Please carefully check our Size Guide before purchasing.

If you receive a different size from the one you ordered, contact us because the issue may qualify for a replacement or other resolution.

Mandatory consumer rights are not affected.

12. What if my product arrives damaged?

Contact TOHOOD as soon as possible.

Please provide:

Order number
Description of the damage
Clear photographs of the product
Photographs of the packaging
Shipping label photographs where available

We will investigate and determine the appropriate resolution.

13. What if I receive the wrong product?

If the fulfillment error is confirmed, we may arrange an appropriate replacement or other resolution.

14. What if my product has a printing defect?

If you receive a product with a significant manufacturing or printing defect, contact us with photographs and your order details.

We will investigate the issue and, where appropriate, arrange a replacement or refund.

15. What if I ordered the wrong size?

Customers are responsible for selecting the correct size.

Please use our Size Guide before ordering.

Because our products may be made to order, we generally cannot replace or refund an item solely because the wrong size was selected by the customer.

16. Do TOHOOD products look exactly like the images?

We make reasonable efforts to ensure product images accurately represent our products.

However, slight differences may occur due to:

Screen settings
Lighting
Photography
Manufacturing
Printing
Product batches

These minor variations do not necessarily indicate a defect.

17. How do I choose my size?

Check the TOHOOD Size Guide before placing your order.

Compare the listed measurements with a garment you already own for the best reference.

If you’re between sizes, review the specific product’s fit information before ordering.

18. How should I wash my TOHOOD products?

Always follow the care instructions provided for your specific product.

As a general guideline:

Wash according to the garment’s care label.
Avoid unnecessarily high temperatures.
Turn printed garments inside out where appropriate.
Avoid harsh chemicals.
Follow the manufacturer’s drying instructions.

Different products may have different care requirements.

19. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location, currency, payment provider, and device.

20. Is my payment secure?

Payments may be processed through trusted third-party payment providers.

TOHOOD generally does not store complete payment card details on its own servers.

Payment processing is subject to the applicable payment provider’s security practices and terms.

21. Why was my payment declined?

A payment may fail for several reasons, including:

Insufficient funds
Incorrect card information
Bank restrictions
Fraud-prevention checks
Payment provider issues
Expired payment method

If your payment continues to fail, contact your bank or payment provider or try another available payment method.

22. Do international orders have customs fees?

International orders may be subject to:

Import duties
Taxes
VAT
Customs fees
Brokerage or handling charges

These charges depend on the destination country and may be the customer’s responsibility unless otherwise stated at checkout or in the applicable offer.

23. Can my order arrive in multiple packages?

Yes.

Different products may be produced by different Print Providers or facilities.

As a result, items from one order may arrive separately and may have different tracking numbers.

24. What happens if my package is marked delivered but I can’t find it?

First check:

Your mailbox
Delivery area
Building reception
Household members
Neighbors
Carrier delivery location

Then check the tracking information and contact the carrier if necessary.

If you still cannot locate the package, contact TOHOOD with your order number and tracking information.

25. What happens if I enter the wrong shipping address?

Contact TOHOOD immediately.

If the order has not entered production or shipping, we will try to update the address.

Once fulfillment or shipping has started, an address change may no longer be possible.

Additional costs may apply where permitted by law.

26. Are TOHOOD products officially licensed?

TOHOOD products are designed and sold by TOHOOD unless a product description specifically states otherwise.

TOHOOD does not claim ownership of historical mythology, ancient cultures, or public-domain concepts simply because they inspire a design.

Our original artwork, branding, graphics, and creative elements remain protected by applicable intellectual-property laws.

27. Can I use TOHOOD designs for my own business?

No, not without written permission.

TOHOOD artwork, graphics, product designs, branding, photographs, and other original materials may not be copied, reproduced, modified, distributed, or commercially exploited without authorization.

28. Do you offer wholesale orders?

Wholesale availability may vary.

For wholesale or bulk-order inquiries, contact TOHOOD through our Contact page.

29. How can I contact TOHOOD?

Email:

[YOUR SUPPORT EMAIL]

For order-related inquiries, please include your order number.

You can also visit our Contact Us page.

30. Where can I find your policies?

You can find our policies here:

Still Have Questions?

We’re happy to help.

Contact TOHOOD: tohood8@gmail.com

Please include your order number when contacting us about an existing order.

TOHOOD — Wear What Sets You Apart.