Last Updated: August 15, 2026

At TOHOOD, many of our products are made to order through our print-on-demand fulfillment partners. Because products may be produced specifically for an individual order, our return and refund process differs from that of traditional retail products.

Please read this policy before placing an order.

1. Print-on-Demand Products

TOHOOD uses print-on-demand fulfillment services, including Printify and its Print Providers.

Products may be manufactured specifically after an order is placed.

For this reason, we generally cannot accept returns simply because you:

• Changed your mind
• Ordered the wrong size
• Ordered the wrong color
• No longer want the product
• Changed your preference after production

However, this policy does not affect any mandatory consumer rights that apply under applicable law.

2. Damaged Products

If your order arrives damaged, contact TOHOOD as soon as reasonably possible.

Please provide:

• Order number
• Description of the damage
• Clear photographs of the damaged product
• Photographs of the packaging
• Shipping label photographs where available

We may request additional information to investigate the issue.

If the product is confirmed to have been damaged during fulfillment or delivery, TOHOOD may provide an appropriate resolution, which may include a replacement or refund.

3. Defective Products

If you receive a product with a manufacturing or printing defect, contact us as soon as possible.

Examples may include:

• Major printing defects
• Incorrectly printed artwork
• Significant manufacturing defects
• Severe product damage
• Material defects
• A product that is materially different from what was ordered

Minor variations that are inherent to manufacturing or printing may not necessarily constitute a defect.

4. Incorrect Products

If you receive a product that is different from what you ordered, contact TOHOOD immediately.

Examples include:

• Wrong product
• Wrong design
• Wrong color
• Wrong size supplied by the fulfillment provider
• Incorrect quantity

We will investigate the issue and, where appropriate, arrange a replacement or other suitable resolution.

5. Wrong Size Ordered by Customer

Customers are responsible for selecting the correct size before placing an order.

Please review our Size Guide before purchasing.

Because TOHOOD products may be made to order, we generally cannot offer a refund or replacement when a customer selects the wrong size.

Where a product arrives in the wrong size because of a fulfillment error, the issue may qualify for a replacement or other resolution.

6. Change-of-Mind Purchases

Because many TOHOOD products are produced specifically after an order is placed, we generally do not accept cancellations, returns, or refunds solely because the customer changes their mind after production begins.

This does not override any mandatory cancellation or consumer rights applicable to your purchase.

7. Return Authorization

Do not send products back to an address unless TOHOOD has specifically instructed you to do so.

Unauthorized returns may not be processed.

If a return is approved, TOHOOD will provide the appropriate return instructions.

8. Return Shipping

If a return is required because of a confirmed defect, damage, or fulfillment error, TOHOOD will determine the appropriate return or replacement process.

If a return is permitted for another reason, the customer may be responsible for applicable return shipping costs unless otherwise required by law or stated in the applicable offer.

9. Refunds

If a refund is approved, the refund will generally be issued to the original payment method.

Refund processing time may depend on:

• Payment provider
• Bank
• Card issuer
• Payment method

TOHOOD does not control the processing time of third-party financial institutions.

10. Partial Refunds

In certain circumstances, TOHOOD may provide a partial refund instead of a replacement or full refund.

The applicable resolution will depend on:

• Nature of the issue
• Product condition
• Extent of the defect or damage
• Fulfillment circumstances
• Applicable law

11. Replacements

Where appropriate, TOHOOD may offer a replacement instead of a refund.

Replacement products may be produced and shipped through the same or another appropriate fulfillment provider.

Replacement delivery times may vary.

12. Lost or Undelivered Orders

If an order has not arrived within a reasonable period after the estimated delivery window, contact TOHOOD.

We may investigate the shipment using available tracking information and, where appropriate, coordinate with the relevant fulfillment or shipping provider.

A refund or replacement is not automatically guaranteed solely because a shipment is delayed.

13. Delivered but Missing Packages

If tracking shows that a package was delivered but you cannot find it, please first check:

• Delivery area
• Mailbox
• Building reception
• Household members
• Neighbors
• Carrier delivery location

You may also contact the carrier.

If the package remains missing, contact TOHOOD and provide your order and tracking information.

14. Evidence and Photographs

For damaged, defective, or incorrect products, TOHOOD may require photographs or other reasonable evidence before approving a refund or replacement.

This helps us determine whether the issue originated during manufacturing, fulfillment, shipping, or after delivery.

15. How to Request a Refund or Replacement

Contact:

TOHOOD Support

Email: [YOUR SUPPORT EMAIL]

Please include:

• Full name
• Order number
• Email used for the order
• Description of the problem
• Photographs or other supporting information where applicable

Do not dispose of a damaged or defective product until TOHOOD has advised you whether it is necessary to retain it.

16. Time Limit for Reporting Issues

We recommend contacting TOHOOD as soon as possible after receiving your order if you discover:

• Damage
• Manufacturing defects
• Incorrect products
• Incorrect quantities
• Other fulfillment problems

Where a specific legal reporting period applies, that period will govern.

17. Promotional and Sale Items

Unless otherwise stated or required by law, promotional products, discounted products, or sale items remain subject to this Returns & Refunds Policy.

A promotional price does not automatically remove mandatory consumer rights.

18. Hygiene and Product-Specific Restrictions

Where applicable, certain products may be subject to additional return restrictions because of hygiene, personalization, or product-specific characteristics.

Any such restrictions will be communicated where relevant and will not override mandatory legal rights.

19. Consumer Rights

Nothing in this policy is intended to remove, restrict, or replace consumer rights that cannot legally be excluded under the laws applicable to your purchase.

If mandatory consumer protection legislation gives you a right to a refund, replacement, repair, cancellation, or return, that right remains applicable.

20. Policy Changes

TOHOOD may update this Returns & Refunds Policy from time to time.

The updated version will be posted on this page with the applicable “Last Updated” date.

21. Contact

For returns, refunds, replacements, damaged products, or other order issues:

TOHOOD

Email: tohood8@gmail.com

Website: https://tohood.com/

Please include your order number in all order-related communications.

Important: This policy should be reviewed against the consumer-protection laws of the countries where TOHOOD sells. Printify’s fulfillment rules should also be checked for the specific products and Print Providers used by TOHOOD before publication.